Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. You will need to supply a reliable hose for your rental.
🌱All inflatable units (Wet or Dry) must be set up on a level area. The setup area must be clean and clear of all debris and animal waste. Setup takes about 20–40 minutes, depending on the surface type and size of the inflatable. Please specify the correct surface type when ordering to prevent delays in setup or a cancelled order due to an unapproved surface. If you request redelivery, there is a fee of $40. If in doubt, please call or text with any questions about approved surfaces; we are happy to assist or look at the setup area prior to the event.
WET Unit Approved Surfaces and Requirements: Wet inflatable units can be set up on well-established grass, clean concrete, asphalt, or small decorative rock. (NO DIRT) If you are renting a wet unit, you must supply a reliable hose. Wet unit rentals are generally available from May 15 to September 15, or if the weather is warm enough for a wet rental.
DRY Unit Approved Surfaces: Dry inflatable units can be set up on well-established grass, clean concrete, asphalt, packed field dirt, or small decorative rock.
Yes! You can keep any of our inflatables FREE overnight for a residential event.
Please keep in mind that many factors come into play and must be considered, such as weather, a next-day rental by another customer, and the security of our rental items. (Must be in a secure location, FOR EXAMPLE: a fenced-in backyard.)
PLEASE NOTE: Do not allow pets to walk on or urinate on the inflatable until we arrive to pick it up. Just add it at checkout!
☀️We make every effort to fulfill each and every rental reservation; however, the safety of your children is our top priority.
Bounce On reserves the right to make the final decision to cancel a rental due to inclement
weather.
Bounce On reserves the right to cancel any rental at any time for any reason due to safety concerns or an improper setup surface, including snow, mud, and pet waste, etc.
🌧️ Weather-Related Cancellation Criteria
• Rain: With a chance of 61 percent rain or greater, we may not deliver. If it is actively raining, we cannot set up a bounce unit.
• Wind: If it is too windy (15–20 mph or greater or with high wind gusts), we cannot set up a bounce unit.
• Temperature: The minimum setup/pickup temperature is 50 degrees.
If any of these conditions apply, we will contact you the day prior or the morning of your event to discuss options.
🛑 Options for Adverse Weather
• If Bounce On DOES NOT cancel your rental: In the event of adverse weather, you will be given the option to cancel the event at any point prior to the equipment being set up, continue with your rental, or reschedule.
• Once the equipment has been set up, the total amount of the rental is non-refundable.
• Please note that if the weather outlook becomes more unfavorable or is actively raining at your delivery time, we may still be required to cancel deliveries to ensure your safety.
• If weather conditions change after delivery and set-up and the weather becomes unfavorable, there are no refunds.
🚚Our drivers use a heavy-duty dolly to move the inflatables from the truck to the setup area and back. The inflatables weigh between 250-500 lbs. when dry and are rolled up to stand 5-6 feet tall. This means the inflatables must not be lifted over obstacles of any kind.
The driver requires a clear, relatively flat path of 3 feet (36 inches) wide to the setup area, free of obstructions and stairs. No stairs or steps can be along the pathway to the setup location without prior arrangements.
If the only access to your setup area is over stairs, steps, or another obstacle, please alert us when placing your order. Failure to make arrangements for stairs, steps, or other obstacles prior to arrival may result in the driver’s inability to safely deliver and setup the unit, resulting in a cancelled order.
We can usually handle 1-2 standard steps but cannot deliver where there are full flights of stairs, more than 2 standard steps, an uneven pathway to the setup location, or steep inclines.
🚫 Public Park Setup
The city of Pueblo does not permit us to set up equipment in public parks.
⚙️We use 18-inch spikes to secure the inflatables. To prevent an interruption of service or a potentially hazardous situation due to underground utilities, you must call 811 before we dig. If you are unsure if any utilities are present underground, please follow this essential step: Call 811 before you dig. For more information, please visit http://colorado811.org.
🔒 Safety and Setup Policy
For safety reasons, Bounce On staff must deliver and set up every rental unit. Our team will inspect the designated setup area upon arrival to ensure that it is free of all safety hazards.
🚧The setup area must be 4 feet larger than the unit on all sides. There should be no overhead power lines or low-hanging tree branches present, as these may interfere with the unit. Each site will be fully inspected before delivery and setup are completed.
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🚫 Deposits and Cancellation
There are no cancellation fees. Customers have the option to cancel at no charge anytime prior to the setup of the unit. To cancel, please call or text us at (719) 821-3206.
💳 Payment Policy
Payment in full is due upon delivery. We accept the following payment methods: Cash, debit cards, and credit cards. You can pay your balance in full at checkout or when we arrive to setup.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.