FREQUENTLY ASKED QUESTIONS

Minimum setup/pickup temperature is 50 degrees. Water inflatables are available from May 15th-September 15th. Bounce On reserves the right to cancel any rental at any time for any reason due to safety concerns, weather or improper setup surface including snow, mud and pet waste etc. Delivery is usually 1-4 hours before your event begins and does not count against your 5 hour rental. We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. Bounce On reserves the right to make the final decision to cancel a rental due to inclement weather. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We cannot set up in high winds or if it is actively raining due to increased chance of injury or electrocution. If it’s raining we will not deliver. With a chance of 51 percent rain or greater we may not deliver. If it's too windy 15- 20 mph or greater or wind gusts we cannot set up a bounce unit. If weather conditions change after delivery and set-up, and the weather becomes unfavorable, there are no refunds. WARNING:INFLATABLE UNITS MUST NEVER BE USED WHEN RAINING/POOR WEATHER and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.   

Our service area includes Pueblo and surrounding areas.  Local delivery up to a 12 mile radius is FREE! After that the following applies:

Order total minimum $400.00 plus any setup surface fees. 

Delivery and pickup combined is $12.00 per mile round trip and is subject to change at Bounce On discretion. Bounce On out of town delivery is not guaranteed and must be approved by management by calling (719) 821-3206. Some deliveries may be delivered the day before and picked up the day after, depending on local workload and weather outlook.  

 Our drivers use a heavy-duty dolly to move the inflatables from the truck to the setup area and back. The inflatables weigh between 250-500 lbs. when dry and are rolled up to stand between 5-6 feet tall. This means the inflatables CANNOT be lifted over obstacles of any kind. The driver requires a clear 3-foot (36") relatively flat path to the setup area, free of obstructions and stairs. No stairs or steps can be along the pathway to the set-up location without prior arrangements. If the only access to your setup area is over stairs/steps or another obstacle, please alert us when placing your order. Failure to make arrangements for stairs/steps or other obstacles prior to arrival may result in the driver's inability to safely deliver and setup the unit and a cancelled order. We can usually handle 1-2 standard steps but cannot deliver where there are full flights of stairs or more than 2 standard steps, uneven surface way to the setup location or steep inclines.

  The WET inflatable unit can be set up on any LEVEL area including WELL ESTABLISHED GRASS, CLEAN CEMENT or ASPHALT. ESTABLISHED GRASS is a FREE basic setup. Cement or asphalt additional fee-$50 (NO DIRT / WEEDS / SLAG / ROCKS) Please specify correct surface type when ordering to prevent delays in setup or a cancelled order due to non approved surface. If you request redelivery there is a fee of $40.00. If in doubt Please call/text with any questions about approved surfaces, we are happy to assist or look at the setup area prior to the event. The area should be clean and cleared off of all debris and animal waste.  Set-up takes about 20-40 minutes depending on surface type and size of inflatable. Delivery is usually 1-4  hours before your event begins and does not count against your 5 hour rental. Ultimately, you are guaranteed the minimum number of (5) hours (weather permitting) Any extra time due to early setup and later pickup (busy schedule) is extra bonus time.   *If you are renting a wet unit you will need to supply a  reliable hose.  **Water inflatables are generally available from May 15th-September 15th or if the weather is warm enough for a wet rental.  

  The  DRY inflatable unit can be set up on any LEVEL area including WELL ESTABLISHED GRASS, CLEAN CEMENT / ASPHALT or PACKED FIELD DIRT / SMALL DECORATIVE ROCK. ESTABLISHED GRASS is a FREE basic setup. Cement / asphalt / packed field dirt / small decorative rock additional fee-$50 (NO SLAG DIRT MIX / GRAVEL DIRT MIX) Please specify correct surface type when ordering to prevent delays in setup or a cancelled order due to non approved surface. If you request redelivery there is a fee of $40.00. If in doubt Please call/text with any questions about approved surfaces, we are happy to assist or look at the setup area prior to the event. (See photo examples for approved surfaces at top of page) The area should be clean and cleared off of all debris and animal waste.  Set-up takes about 20-40 minutes depending on surface type and size of inflatable. Delivery is usually 1-4  hours before your event begins and does not count against your 5 hour rental. Ultimately, you are guaranteed the minimum number of (5) hours (weather permitting) Any extra time due to early setup and later pickup (busy schedule) is extra bonus time.

We arrive 1-4 hours before your event starts. If the delivery schedule is busy we may ask to deliver the day before at no extra charge. Due to the delivery schedule on your day, you can receive extra time at no additional charge (especially for water inflatable rentals because they take longer to setup/take down). Your rental will begin and end at your requested time, regardless of how early our crew sets up or how late they take the unit down. Ultimately, you are guaranteed the minimum number of (5) hours (weather permitting), any extra time due to early setup and later pickup (busy schedule) is extra bonus time. The latest pickup is at 7:00 PM or shortly thereafter. Please call/text if you need to make arrangements for an overnight or weekend rental. Fees apply. 

 Yes, you may keep any of our inflatables overnight, however an additional fee of $50 will be added and the inflatable will be picked up the following day (usually between 9AM-1PM) All prices on our website include a minimum of 5 hours between 9AM-7:00PM. If your event time starts at 3PM or later we suggest an overnight rental to ensure a full 5 hours. If you choose not to pay for overnight rental the inflatable will be picked up at 7:00PM or shortly thereafter. (Keep the party going with an overnight rental!) Please keep in mind that many factors come into play and must be considered....such as weather, next day rental by another customer and the security of our rental items. (Must be in secure location EXAMPLE: Fenced in backyard) PLEASE: Do not allow pets to walk on or urinate on the inflatable until we arrive to pick up. Please call 719-821-3206 for complete detail and requirements and approval.   

Fall/Winter hours (whether permitting)

October 1st - 31st Rentals 9 AM - 6 PM (No overnight rentals)

November through February closed for the winter season.

We use 18" spikes to secure the inflatables, If you are not sure if any utilities are present underground the following step can prevent an interruption of service or a potentially hazardous situation: Call 811 before you dig. 

http://colorado811.org

Bounce On reserves the right to cancel any rental at any time for any reason due to safety concerns or weather. If it is raining or if the ground is mud-covered or snow covered we cannot set up a bounce unit. If it's excessively windy we cannot set up a bounce unit. In the event of adverse weather, you will be given the alternative to cancel the event at any point prior to the equipment being setup or reschedule. But, once the equipment has been setup, the total amount of the rental is non-refundable, even in the event of bad weather. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.     

Sorry, for the safety reasons our staff will deliver and set up each unit.  We will inspect the area to insure that there are no safety hazards.  

An area that is 4 feet larger than the unit on all sides.  No overhead power lines or trees should be present because they may interfere with the unit. Each site will be fully inspected before delivery is completed.   

The unit should be on a dedicated 110V outlet. The outlet must be located within 50 feet of the unit.  

There are no deposits and no cancellation fees. You have the preference to cancel at no charge before setup. Just call or text 719-821-3206  

Sorry, we do not allow adults on the inflatables unless there is an emergency or you are in the weight /height guideline for the particular inflatable rented. there are weight and height restrictions for each inflatable posted on the website. 

YES, all equipment is set up, cleaned and sanitized at the time of delivery. General cleaning is included with the rental, however excessive cleaning due to intentional neglect (SILLY STRING, GUM, CANDY OR OTHER STICKY SUBSTANCES) will result in extra cleaning fees.  

You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are responsible for keeping the unit clean and safe from damage.   

 Payment in full is due upon delivery. Cash, check cards, credit cards accepted. 

We are always taking reservations for equipment. The sooner you call the better. Most equipment during the summer season is reserved about 3 weeks in advance.  

 We do not require a deposit.  All we need is the date, time, location and the unit(s) you want to reserve. All inflatables are reserved on a first-come, first-serve basis.

  Events open to the public must have an attendant for each inflatable. Rentals are subject to price increases of 50% due to volume of riders, setup surface and extra wear of equipment. You must carry your own liability insurance. Bounce On will not insure school events or events open to the public and you must sign a release of liability waiver/rental agreement provided by Bounce On. Bounce On can, and in some cases provide attendants for an additional $45 an hour per attendant or the customer can provide adult attendants approved by Bounce On management. Power must be supplied by the renter. Setup area must be approved by Bounce On management prior to a reservation confirmation. Please call 719-821-3206 for details and rates.